1. Refund Policy
1.1. Eligibility for Refunds
1.1.1. Refunds are applicable for products that meet the following conditions:
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The product is unused, unopened, and in its original packaging.
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The refund request is made within 7 days of delivery.
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The product received is defective or damaged.
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The product delivered is incorrect (e.g., wrong item or version).
1.1.2. Digital products (e.g., game codes) are non-refundable unless explicitly stated otherwise or in cases of technical errors on our part.
1.2. Refund Process
1.2.1. To initiate a refund, customers must contact us at [support@ps5haven.com] with the following details:
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Order ID
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Proof of purchase
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Description of the issue (including photos if applicable)
1.2.2. Once your refund request is approved, you will receive a confirmation email. Refunds will be processed within 5-7 working days and credited to the customer’s bank account or original payment method.
1.3. Non-Refundable Items
1.3.1. Items that do not qualify for a refund include:
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Products purchased during clearance or promotional sales (unless defective).
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Products that show signs of use or tampering.
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Gift cards or vouchers.
2. Cancellation Policy
2.1. Order Cancellation by Customer
2.1.1. Customers can cancel their order within 24 hours of placing it, provided the order has not been shipped. 2.1.2. To cancel an order, please contact us immediately at [support@ps5haven.com] or call us at [+919868341631]. 2.1.3. If the order has already been shipped, it cannot be canceled. You may initiate a return upon receiving the product, subject to our refund policy.
2.2. Order Cancellation by ps5haven.com
2.2.1. We reserve the right to cancel orders under the following circumstances:
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The product is out of stock.
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There are issues with payment verification.
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The order is flagged as potentially fraudulent.
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Incorrect pricing or description due to technical errors.
2.2.2. In such cases, customers will be notified promptly, and a full refund will be issued to the original payment method.
3. Return Shipping
3.1. For approved returns, customers are responsible for the return shipping costs unless the return is due to a defect or error on our part. 3.2. We recommend using a trackable shipping service to ensure the safe return of the product.
4. Contact Us
4.1. If you have any questions or concerns regarding our refund and cancellation policy, please reach out to us at:
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Email: [support@ps5haven.com]
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Phone: [+91-9868341631]
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Address: D34 Amar Colony , Nangloi, Delhi – 110041
We are here to assist you and ensure a smooth shopping experience at ps5haven.com.